Forest City Gear recently completed and passed their annual AS9100/ISO 9001:2015 quality system audit. The third-party audit company, Quality Systems Registrar (QSR), evaluated Forest City Gear’s quality management systems to ensure compliance with AS and ISO standards.
The audit, performed yearly as part of AS and ISO certification, focused on processes and systems structured to ensure risk mitigation and customer satisfaction. This involved reviewing quality policies, analyzing standard operating procedures, and verifying records establishing conformance.
“The audit is a way for a third party to objectively measure the effectiveness of our processes,” said Amy Sovina, Quality Assurance Manager. “We use feedback from the audit results to improve our processes, which ultimately leads to a better customer experience.”
AS9100/ISO 9001:2015 certifications run on a 3-year cycle. The audit performed in January is known as a “surveillance” audit: a shorter annual audit to ensure compliancy. Forest City Gear will host a 5-day audit for re-certification in 2024.